Business Communication : A Functional Approach

Unit 1 Letter Layout and Conventions
Unit 2 The Qualities of Business Communications
Unit 3 Personal Business Letters
Unit 4 Application Letters
Unit 5 Inquiries and Requests / Replies to Inquiries and Requests
Unit 6 Orders and Acknowledgements of Orders
Unit 7 Complaints and Adjustments
Unit 8 Collection Letters
Unit 9 Memorandums

- Answer Keys
- Appendices
- Bibliography